Privacy Policy

Updated August 18, 2015

This Privacy Policy (the “Privacy Policy”) governs all websites, web properties (e.g., widgets and applications) and mobile applications (collectively the “Site”) owned and controlled by Feld Entertainment, Inc. and its affiliates and subsidiaries (“FEI” “we,” or “us”). This Privacy Policy outlines our personal information management practices. Specifically:

  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose it;
  • your right to access and seek correction of it;
  • how you may complain about privacy matters; and
  • our sharing of your personal information overseas.

There are some matters to which this policy does not apply (see clause 11 below).

Your privacy is important to us but we cannot guarantee it. We are committed to complying with all the privacy laws and regulations applicable to our management of your personal information, including those of your Australia or New Zealand location (Territory).. We make no representation that this Site is governed by the laws of other nations, or that the Site or any part thereof is appropriate or available for use in other jurisdictions. Individuals who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By using this Site, visitors from outside of the Territory acknowledge that this Site is subject to the laws and regulations of the Territory and waive any claims that may arise under their own national laws.

We reserve the right to change, modify, add, or remove provisions of this Privacy Policy. Any changes to this Privacy Policy will be posted here, and we encourage you to check back from time to time to ensure continuing familiarity with the most current version of our Privacy Policy. You can determine whether the Privacy Policy has been revised since your previous visit to the Site by referring to the “Last Updated” legend at the top of this page.

Please read this Privacy Policy carefully. Your use of this Site constitutes your acceptance to be bound by this Privacy Policy without limitation, qualification or change. If at any time you do not accept all the terms and conditions contained herein, immediately discontinue use of this Site.

If you do not provide information we seek we might not be able to provide you with information, products or services.  We might also not be able to satisfy any requests you make of us.

When you access our site or otherwise communicate with us you authorise us to communicate with you electronically and otherwise on the basis set out in this Privacy Policy.

We hold information for as long as we need it or as long as we are obliged to hold it by law. We reserve the right to dispose of information without first contacting you when we are allowed to by law and we have no further use for it.  We will use reasonable endeavours to dispose of information about you securely.

1.  Information we collect, hold, use and disclose

When we collect information through the Site, we do so by making a record of it.

FEI gathers two basic types of information through the Site: “Non-Personally Identifiable Information” (or “Non-PII”) and “Personally Identifiable Information" (or “PII”). Non-PII is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity. PII is information that identifies or can identify you as an individual (such as residential address, telephone number, or billing information). 

  • Non-Personally Identifiable Information - When you visit and interact with the Site, FEI and third parties with whom we have contracted to provide services to us may collect Non-PII (for example, a catalog of the Site pages you visit). Non-PII is anonymous and does not identify you personally. Non-PII is generally collected through the Site from four different sources: Internet protocol addresses and web logs; cookies; pixel tags and other similar technologies; and other Non-PII that you voluntarily provide (as explained below).
    • IP Protocol Addresses and Web Logs - This Site's web servers automatically collect the Internet Protocol (IP) addresses and log files of visitors. Your IP address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited. This information is collected in an aggregate form only and does not contain any PII. We use your IP address, and the IP addresses of all users, for purposes such as calculating Site usage levels, helping diagnose problems with the Site's servers, and administering the Site. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.
    • Cookies - We and our service providers may use a standard technology called a “cookie” to collect information about how you use the Site. Cookies reside on your computer and help the Site recognize your computer's browser as a previous visitor. In addition, on occasion our Site may also set a "session cookie" which helps us administer the Site. The session cookie expires when you close your browser and does not retain any information about you after it expires. If you do not want information collected through the use of cookies, you should be able to modify your browser preference to provide you with choices relating to cookies. For example, if you use a standard browser, you should have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, you may be unable to use certain Site services (e.g., those services that require you to log on to the Site in order to participate). For more information on modifying your browser preference, please refer to the documentation accompanying your browser.
    • Pixel Tags - We and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Site pages and HTML-formatted email messages to, among other things, compile aggregate statistics about Site usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors' hard drives. Pixel Tags do not contain any PII and allow us to count users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when an email has been opened.
    • Information You Voluntarily Provide - We may also collect certain information (e.g., your geographic location, your genre preferences etc.) when you voluntarily provide such information to us. When such information is not combined with any PII, such information is considered to be Non-PII, as it does not personally identify you or any other user. Additionally, we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. Such aggregate information is considered Non-PII for purposes of this Policy.
  • Personally Identifiable Information - You may generally use many features of this Site without providing any PII and have the option of not identifying yourself or of using a pseudonym when dealing with us.  But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.  Also, in order to take advantage of particular opportunities made available through the Site (for example, to access additional services provided by this Site such as concert updates, chat room forums and/or personalized content, contests or promotions) we may require that you furnish PII to us such as: your name, postal address, telephone number, fax number email address, age, gender, credit card number or other payment account number and health-related information (for example, physically disabled seating requests). Please keep in mind that you may also be providing PII when you submit comments through chat rooms, forums, message boards or news groups, although we do not collect or use PII from these sources. We generally collect PII from you through the Site only when you voluntarily provide it.  However, there might be times when we collect or receive PII about you from third parties such as law enforcement and other government agencies, agencies wanting information about you, credit reporting agencies or the like.  You authorise us to collect, receive and hold such information. When you provide PII, the information may be sent to and stored on servers or other storage devices located in the United States of America or elsewhere.

      2. Purposes of collecting, holding and using information

      • Non-Personally Identifiable Information - Because Non-PII does not personally identify you, we may use such information for any purpose. For example, we may use Non-PII to measure the number of visits, average time spent on the Site and pages viewed as well as to diagnose problems with our servers and to administer the Site. We may then use this information to analyze and improve the features and functionality of this Site. We may use non-PII information about you and other Site visitors on an aggregate basis to sell and deliver advertising, promotions and content that we believe will be of interest to you.

        In addition, we reserve the right to share such Non-PII, which does not personally identify you, with third parties, for any purpose. For example, we may share information with advertisers or other third parties that are not part of the FEI family on an aggregate or other basis that does not disclose any of your PII.
      • Personally Identifiable Information
        • Site: We may use PII you give us to better tailor your website experience to your interests, and to show you content in which you may be interested and to display the content according to your preferences. Your PII may also be shared among FEI companies (in order to enhance your experience on other FEI websites). To the extent we do so, we make sure that your PII receives the same level of protection throughout all FEI websites. Please note that such sharing may involve the collection use, storage, or disclosure of PII outside the Territory (see 3.i below).
        • Communications: If you choose to opt-in, we may use your PII to send you information about FEI and its services as well as promotional material on behalf of some of our affiliates, vendors or advertisers. If at any time you change your mind and prefer to no longer receive such marketing communications from us, please see the “Opt-In Policy” section below.
        • Administrative Matters: FEI reserves the right to contact you in the event of a change in the Site's terms of use and/or this Privacy Policy, or to notify you of other administrative matters in connection with the Site (e.g., contacting you to facilitate, complete or confirm a transaction). Because this information may be important to your use of the Site, you may not opt-out of receiving such communications.
        • Fulfillment of Requests: FEI may use your PII to fulfill the purpose for which such PII was provided (e.g., to confirm your registration or fulfill your purchase).
        • Facilitation of Transactions: Please note that, at times, forms on the Site may be pre-populated with your PII in order to facilitate a transaction between you and FEI.
        • Internal Business Purposes: We may also use your PII for our internal business purposes, such as to target advertising, for data analysis, for audits and for other internal purposes.
        • Shopping/Commercial Services: This Site may offer merchandise and/or ticket purchase services, which may be offered by us or by one of our e-commerce vendors. To the extent the merchandise and/or ticket purchase services are offered by one of our e-commerce vendors, such e-commerce vendors will be collecting and using the PII you provide. For more information regarding your transactions with our e-commerce vendors, please refer to Section 4.b below.

          To the extent FEI is the entity offering the purchase services, when you make a purchase through the Site, we may collect your credit card number or other payment account number (for example, your PayPal account number), billing address and other information related to such purchase (collectively, “Payment Information”) from you. We will use the Payment Information that you provide to bill you for your purchase and to fulfill your purchase. By providing your Payment Information, you are authorizing us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card or payment account number and to send you products you have ordered).
        • Email This to a Friend: The Site may allow you to forward certain items posted on Site or links to Site features by email or Instant Messenger to other parties who you believe may be interested. If you wish to use this feature, you may provide us with such other party's email address or Instant Messenger screen name so that we can facilitate your sending of such message to such other party. To do so, any PII you provide in connection with sending such other party the message, such as your name and your email address or Instant Messenger screen name, will, of course, be disclosed to such other party. While, due to technical restrictions, the recipient's email address or Instant Messenger screen names may be retained in our log files, we do not knowingly share it with third parties and we do not use this PII for any purpose except to send this message (unless the recipient has already consented to such use of his/her PII).
        • Online Surveys/Sweepstakes and Contests: From time to time, we conduct online surveys and offer online sweepstakes or contests on the Site (each, a “Promotion”), and we may collect PII in connection with the same. The Promotion may be conducted by us or a third party service provider with whom we contract. We may use your PII to contact you regarding your Promotion entry, or to contact you if you win a Promotion (if applicable). You should carefully review the rules, if any, of each Promotion in which you participate through the Site, as they may contain additional important information about FEI's use of your PII. To the extent such rules conflict with this Privacy Policy, such rules will govern that particular Promotion.
        •  Your reasonable expectations: we may collect, hold, use and disclose your PII for other purposes which are within reasonable expectations or where permitted by law.

      3.  Purposes for disclosing Personally Identifiable Information

      • Affiliate Communications: If you choose to opt-in, we may share your PII among other FEI companies (“FEI Affiliates”) so that FEI Affiliates may send you announcements and notifications of events, products or services that might be of interest to you. For further information, please see the “Opt-In Policy” section below.
      • Third Party Communications: If you choose to opt-in, we may also share your PII with third parties to allow such third parties to send promotional communications to you. For further information, please see the “Opt-In Policy” section below.
      • FEI Service Providers: We work with third parties who provide services including but not limited to data analysis, order fulfillment, credit card processing and other services of an administrative nature. If you use our services, we reserve the right to share your PII with such third parties for the purpose of enabling these third parties to provide such services. We take reasonable steps to ensure these third parties treat PII in a manner comparable to how we do so.
      • Public Forums and Other Interactive Features: Please be aware that when you disclose PII in a chat room, forum, message board or news groups on the Site, the information may become public and accessible to all or a part of the Site community, so it is important for you to exercise discretion and appropriate caution when deciding to reveal PII in these areas. In addition, when you choose to make a posting on such services, certain PII may be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose your PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE VIA THESE FORUMS AND OTHER INTERACTIVE FEATURES. Please note that we reserve the right, but have no obligation, to republish or edit content posted in a chat room, forum, message board or news group (including any PII contained therein) as further set forth in our separate terms of use regarding the Site.  We also reserve the right to remove any content for any reason we think appropriate without necessarily asking your permission.
      • Online Surveys/Sweepstakes and Contests: We reserve the right to share PII collected in connection with Promotions with the third-party sponsors of any such Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate through the Site, as they may contain additional important information about a sponsor's or other third parties' use of your PII. To the extent such rules conflict with this Privacy Policy, such rules will govern that particular Promotion.
      • Compliance With Applicable Law: FEI may also use, access and disclose PII as needed in the sole discretion of FEI to: (1) comply with applicable laws; (2) respond to governmental inquiries or requests; (3) comply with valid legal process; (4) protect the rights, privacy, safety or property of FEI, Site visitors or the public; (5) permit us to pursue available remedies, defend ourselves against a claim threatened or made against us or limit the damages that we may sustain; and (6) enforce our terms of use regarding the Site or other published guidelines.  Please note that we will generally co-operate with law enforcement agencies in and outside of the Territory and agencies responsible for protecting and enforcing intellectual property rights in and outside of the Territory.  In doing so we reserve the right to use and provide all PII and non-PII information we have howsoever collected that might be connected to or about you to such agencies without necessarily communicating with you or obtaining your permission.
      • Assignment: We reserve the right to transfer any and all information that we collect from users of the Site to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of FEI's business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
      • Your reasonable expectations: we may collect, hold, use and disclose your PII for other purposes which are within reasonable expectations or where permitted by law.
      • Our sharing of your personal information overseas:  It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards compatible with those in the Territory, both during transit and at the overseas destination. We may allow your PII to be shared with those who are in countries other than your own location. We do this:
      • where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your PII may be located in; and
        • for disclosures between our group companies. Our main business locations are in the United States but some of our group companies may be based in other countries from time to time.
        • when our business which collected your PII is in a different country to your location;
        • when our supply to you necessarily involves overseas disclosures. For example reinsurers of some of our insurance arrangements may use computer systems in diverse locations to store insurance-related PII; and
        • where you are involved with public liability issues concerning goods/services relevant to us.  In such cases, we may disclose your PII to any overseas supplier of such goods/services in the course of managing those issues.

      4.  Collection of Information By Third Parties

      5.  Opt-In Policy

      • FEI Communications - When you supply FEI with PII, from time-to-time, in FEI's discretion, you may be asked to indicate whether you are interested in receiving information from us about special offers in connection with the Site, FEI, FEI Affiliates, vendors or advertisers. If you do choose to opt-in to receive such communications, we may, from time to time, send you marketing communications. If at any time you change your mind and no longer wish to receive marketing communications from us, you may opt-out of such marketing communications by using the link provided in our newsletters or commercial email messages to opt-out of receiving further marketing communications from us. If you do submit a request to opt-out, FEI will implement this change in a reasonable time frame. Please be aware that your requested change will not be effective until FEI implements such change, and such requests will be implemented only in connection with your Site profile, and will not impact any preferences you may have made to any other site controlled, owned or operated by FEI or its affiliates.
      • Affiliate and Third Party Communications - From time-to-time in FEI's discretion, you may be provided with the opportunity to opt-in to receive offers directly from FEI, FEI Affiliates and/or from third parties. If you do choose to accept any such offer(s), any PII provided to FEI for such purposes may be shared with FEI Affiliates and such third-parties, to allow FEI Affiliates and/or such third parties to provide you with such offers. If you change your mind and would prefer that we no longer share your PII with FEI Affiliates and/or with third parties for their marketing purposes, you may opt-out of such future sharing at any time by using the “Ask a Question” tab on our Help Page, and specifying which choice you are opting out from, provided however, you may not be able to opt out of certain third party offers that are displayed on our Site.
      • Allowing FEI to share PII with FEI Affiliates for their marketing purposes and/or Allowing FEI to share PII with third-party companies for their marketing purposes - Please note that if you opt-out as described above, (i) we will not be able to remove your PII from the databases of affiliates or third parties with which we have already shared your PII (i.e., to which we have already provided your PII as of the date that we implement your opt-out request), therefore you must contact such affiliates or third parties directly in order to opt-out of further marketing communications made directly from them or utilize the opt-out mechanisms set forth in their respective privacy policies or marketing messages; and (ii) you may still be presented new offers from FEI and/or FEI Affiliates or third parties while you are within the Site, including offers from those third parties which you have opted-out of receiving direct offers; but in connection with each new offer within the Site you will have the right not to accept such offers. In the event you receive an offer from a third party through our Site, but choose not to accept it, your PII will not be shared.

      6.  Use of This Site by Children - The Site is not directed to individuals under the age of thirteen (13), and we request that such individuals do not provide PII through the Site. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without the parent or guardian's consent by, for example, misrepresenting his or her age, that parent or guardian should contact us at [email protected]. If FEI determines that it has collected personal information of children under the age of 13, FEI will immediately delete such information and any accounts believed to be held by children under 13. Please see our terms of use regarding use of the Site for additional information regarding the use of this Site by minors.

      7.  Accessing, Correcting, Updating or Deleting Information Collected About You - This Site also gives you the opportunity to correct, modify or remove PII that you have provided to us by way of this Site. You may do so by modifying your password-protected registered user information on the Site. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible, although please understand that although this information, once deleted, is not available on the Site, that information may remain stored indefinitely in our backup and archival records. To the extent that such information is not stored in our databases, we cannot always ensure that these corrections or deletions will reach such other databases in a timely manner. FEI retains PII for as long as reasonably necessary to deliver the products or services for which the PII was provided.

      8.  Security of Your PII - PII collected by FEI is stored on servers located in the United States of America and other locations referred to at clause 3.i. FEI employs reasonable security measures consistent with standard industry practice, for PII collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While FEI takes all appropriate steps to safeguard PII under our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, we cannot guarantee that PII supplied by users will not be accessed on storage servers, or intercepted while being transmitted to us over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers. If you have reason to believe that there has been any breach of the security of the Site, please contact us at [email protected] Please remember that security of the username and password you create when you register with the Site is your responsibility; we recommend that you do not share them with anyone. If you share your username and password, you are providing access to your PII. You will be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify FEI of any unauthorized use of your username or password.

      9.  Offline vs. Online practices - Please note that this Privacy Policy applies solely to our online information gathering and dissemination practices in connection with the Site, and does not apply to any of our practices conducted offline.

      10.  Contacting FEI - If you have any questions concerning this Policy, you may send them by email to our Privacy Officer at [email protected]

      Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us. You must send any official correspondence via postal mail to:

      if in Australia or New Zealand:
      Feld Entertainment (Australia) Pty Ltd ABN 49 083 865 409
      Unit 15s, 349 Bluff Road, 
      Hampton, VIC, 3188
      AUSTRALIA
      Attention: Privacy Officer

      or generally to
      Feld Entertainment, Inc.
      8607 Westwood Center Drive
      Vienna, VA 22182
      Attention
      : Privacy Officer

      11.  Other privacy terms and limits of this policy
      • This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. There are additional privacy terms in our loyalty program and club membership contracts and for use of the Site, for example. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.

      12.  Access to Your PII - We appreciate your assistance in keeping your PII up to date and accurate. You are entitled to access, verify, amend and/or correct your PII collected by FEI. You are encouraged to contact our Privacy Officer at [email protected], or the above postal address to verify, correct or update your PII. If you have a concern regarding the collection, use or disclosure of your PII by FEI, please contact our Privacy Officer. Your concern will be investigated and you will be notified as soon as possible of the outcome of the investigation and any action required as a result.

      13.  How you can complain about our management of PII -  If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points.  We may ask you to put your complaint in writing and to provide details about it.  We may discuss your complaint with our personnel and our service providers and others as appropriate.  Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way.  Our Privacy Officer will inform you in writing about the outcome of the investigation.  If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the government’s privacy regulator for further investigation and will provide you with that regulator’s contact details.